Privacy Policy

We respect and protect your privacy. This Privacy Policy describes how we use your personal information. It applies to BlueHill Payments, Inc (collectively the “Company”, or “BlueHill”), and our products BlueHill Payments, BlueHill Care, and our affiliated entities. We will NEVER sell or share your personal information[1] with outside companies for their promotional use. The information you provide to us will be used to:

• Process your order
• Enable the features of the Software you are using
• Provide the service(s) or carry out the transaction(s) that you have requested or authorized
• Provide customer support, including troubleshooting
• Based on your permission, occasionally we may contact you with special offers that may interest you

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Collection & Use of your Data

Personal Information

As used in this policy, the term “personal information” means information that can be directly associated with an individual and includes names, addresses, telephone numbers, email addresses, etc.

As part of your interaction with us related to sales, service, support, registration, demonstration inquiries, billing, and payment, we may collect the following personal information, such as:

• Name
• Billing address
• E-mail address
• Phone number(s)
• IP address, browser & cookie information
• Industry
• Username, password, security question & security answer
• User feedback
• Forum discussions & chats
• Emails & phone conversations as a part of customer support

Based on the information provided above, we may obtain additional information about you that we collect from other sources. These sources may include information:

• that is available publicly
• you provided at conferences, seminars or to our business affiliates
• available from third parties including, but not limited to social media networks, that you have provided consent to

We own the code and all rights to the Software. Our customers retain ALL rights to their Data.

Business Information

As a part of your usage of our software, we may capture information such as:

• Profile information related to you or your child
• Contact information of you, staff, guardians
• Contact information from online payments
• Documents that have been uploaded
• Email addresses related to your campaigns
• Templates & the content that you create
• Information related to your campaigns
• Any information that you import into a recipient list

Analytical Information

As a part of your usage of our software we may capture information such as email addresses and/or IP addresses of recipients who:

• Opened your email campaign
• Clicked on the links in your email campaign
• Bounced back as undeliverable
• Forwarded your email campaign
• Subscribed & Unsubscribed from your lists

Cookies

Some parts of our sites use cookies. Cookies are small data files stored on your hard drive or in device memory that help us to, among other things, improve our websites and your experience, and count visits.

IP Addresses

We log IP addresses, which are the locations of computers or networks on the Internet, and analyze them for systems administration and troubleshooting purposes, and to improve the quality of our site.

European Union Citizens

The Company’s sites are based in the United States, their websites are directed to U.S. residents, and we process and store information in the U.S.

Use of Third Party Vendors

Payment processing for the Company’s sites and any affiliated entities is provided by Stripe. We also use Authorize.net and Forte to process ACH payments, and BlueHill Payments. We may share your personal data with these and other third parties in connection with the processing of your contributions or other services we offer. Any such third parties shall be required to maintain and use your information in accordance with our privacy policy. Personal information may be shared between the Company’s sites and any affiliated entities for our purposes alone.

BlueHill software's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

No Responsibility for External Sites

Our websites may contain links to other websites. Some of those websites may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. We are not responsible for the performance of websites operated by third parties or for your business dealings with them. Therefore, whenever you leave this website we recommend that you review each website's privacy practices and make your own conclusions regarding the adequacy of these practices.

Other Uses of Data

Other than as described above, we will not use your personal information nor release it to any other party without your permission, unless we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, violations of our terms of use, or as otherwise required by law. In such cases, we will use or share only as much of your personal information as is required for this purpose.

Your California Privacy Rights

A description of privacy rights for California residents is available at our CCPA Privacy Notice. See CCPA Privacy Notice below.

Privacy Policy Revisions

This Privacy Policy was last revised on March 12, 2024. We may change this Privacy Policy at any time and for any reason. We encourage you to review this Privacy Policy each time you visit the website. If we make a significant change to our Privacy Policy, we will post a notice on the homepage of our website for a period of time after the change is made.

How to contact us

Upon request, we will provide you with information regarding whether we hold any personal information about you. You may request deletion of your person data by reaching out to us at hello@bluehillcare.com. For questions or concerns about this Privacy Policy or our privacy practices, you may contact hello@bluehillcare.com.

CCPA Privacy Notice

This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of BlueHill Payments, Inc, and their affiliated entities (collectively “Company”) and applies solely to visitors, users, contractors, employees, job applicants and others who reside in the State of California (“consumers” or “you”) when you visit the Company websites or subscribe to receive Company services or when your information is provided to our Company by our subscribers or you, or when you are employed by the Company (collectively, our “Services”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

• Category A – Identifiers Examples: Name, postal address, Internet Protocol address, email address, Social Security number, driver’s license number, passport number, or other similar identifiers.
• Category B – Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Examples: Name, signature, Social Security number, address, telephone number, fax number, passport number, driver’s license or state identification card number, education, employment, bank account number, credit card number, debit card number, or any other financial information.
• Category C – Protected classification characteristics under California or federal law Examples: Age, ethnicity, citizenship, religion or creed, marital status, physical illness, mental illness or disabilities, gender, veteran status.
• Category D – Commercial information Examples: Records of personal property.
• Category F – Internet or other similar network activity Examples: Access history and information on your interaction with our application.
• Category I – Professional or employment-related information Examples: Occupation, employer information.
• Category J – Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) Examples: Education level, school attended.

We obtain the categories of personal information listed above from the following categories of sources:

• Directly from our clients or their agents. For example, from information our clients provide to us related to the Services for which they engage us.
• Directly from you. For example, through information we ask from you when our clients or their agents subscribe and engage our Services.
• Directly and indirectly from you when using our Services or visiting our website. For example, usage details collected automatically in the course of your interaction with our platform or website.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

• To fulfill or meet the reason for which the information is provided. For example, to submit this information to our clients or request information.
• To provide you with email alerts and other notices concerning our Services, or updates.
• To improve our Services to you.
• For testing, research, analysis and product development.
• As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your personal information or as otherwise set forth in the CCPA.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:

• Category A: Identifiers.
• Category B: California Customer Records personal information categories.
• Category C: Protected classification characteristics under California or federal law.
• Category D: Commercial information.
• Category F: Internet or other similar network activity.
• Category I: Professional or employment-related information.
• Category J: Non-public education information.

We disclose your personal information for a business purpose to the following categories of third parties:

• Our clients or their agents for which you have engaged in a business contract.
• Service providers.
• Third parties to whom you or your agents authorize us to disclose your personal information in connection with our Services.
• In the preceding twelve (12) months, we have not sold any personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties with whom we share that personal information.
• The specific pieces of personal information we collected about you (also called a data portability request).

Retention

We retain personal information that is provided by company Subscribers for 12 months after the associated Subscriber account is terminated. We retain Company employees’ personal information for 10 years after employment ends, and we retain employment applicants’ personal information for 10 years.

Deletion Request Rights

You have the right to request that we delete any of your personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

• Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by email at hello@bluehillcare.com.

Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to the registered email associated with the account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you use of our Services.
• Provide you a different level or quality of Services.

Changes to Our Privacy Notice

We reserve the right to amend this Privacy Notice at our discretion and at any time. The date this Privacy Notice was last updated is identified at the bottom of this page. You are responsible for periodically visiting the BlueHill Privacy Policy and this Privacy Notice to check for any changes.

Contact Information

If you have any questions or comments about this Privacy Notice, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, you may contact us via email at hello@bluehillpayments.com.